If your order arrives damaged, defective, or incorrect, we'll replace it free of charge. Please report the issue within 5 business days of delivery. If possible, contact us within 48 hours so we can resolve it faster.
Order Cancellations
You may receive a full refund if our artists haven't started creating your portrait yet.
Once artwork creation has started, a partial cancellation fee may apply.
After your artwork is approved—or after the 7-day review period expires without a response—and production has begun, cancellations and refunds are no longer available.
Because every portrait is custom-made from your pet's photo, we can't accept returns or refunds for change of mind, incorrect photo, size, format, or style selection, or expectations after approval.
Every custom portrait includes a digital preview, FREE revisions, and your approval before any physical product is printed.
Need Help?
Contact us at returns@pincelpencil.com.
We're committed to making things right whenever possible.
For complete details, please see our Refund Policy.