Frequently Asked Questions About Custom Pet Portraits
What is a custom pet portrait from photo?
A custom pet portrait from photo is a personalized artwork created from your pet’s image.
At Pincel Pencil, our artists use your photo as the starting point to create a portrait that captures your pet’s expression, personality, and style. The result is a meaningful piece of art made to celebrate your companion and the bond you share.
How does the custom pet portrait process work?
The process is simple.
Choose your favorite portrait style, select your product format and size, upload your pet photo, and place your order.
Our real artists create your custom portrait and send you a digital preview within 24–48 business hours after we receive your order and pet photo.
You can approve the preview or request free revisions before printing. We only send your portrait to production after you approve the artwork.
What makes Pincel Pencil different from AI-generated art?
Pincel Pencil portraits are created by real human artists, not automatic filters or AI-generated images.
Each portrait is created individually from your pet photo, with attention to expression, color, texture, composition, and emotional detail.
Our goal is not just to transform a photo, but to create an artwork that feels personal, expressive, and full of character.
Can I preview my custom pet portrait before printing?
Yes. Every custom portrait includes a digital preview before printing.
You’ll receive your preview by email within 24–48 business hours after we receive your order and pet photo.
You’ll have 7 days to approve your preview or request free revisions before printing. If we don’t hear back within 7 days, we may move your artwork to production to avoid unnecessary delays.
Can I request changes after seeing the preview?
Yes. Free revisions are included before printing.
Minor adjustments may include color corrections, subtle detail refinements, small expression adjustments, or improvements based on your original photo and selected style.
If your first photo is not ideal, we may ask for a better one before creating or finalizing the artwork. This does not require a new order.
After artwork approval, major changes such as replacing the approved photo, changing the style, requesting a new composition, or asking for a full redesign may require an additional fee or a new order.
What kind of photo works best for a custom pet portrait?
A clear, well-lit photo at your pet’s eye level works best.
Make sure your pet’s face is visible, sharp, and not blurry. Natural light, high resolution, and a close view of the face usually give the best results.
Photos where the eyes, nose, fur texture, and expression are clearly visible help our artists create a more accurate and expressive portrait.
What if my photo is not good enough?
If your photo works well, our artists will use it to create your portrait.
If the photo is not ideal, we may ask you for a better one before creating or finalizing the artwork. This does not mean you need a new order.
Extra fees may only apply after approval if you want to replace the approved photo, change the style, request a new composition, or ask for a full redesign.
Can I order now and send the photo later?
Yes. You can place your order now and send your pet photo later.
Please email your photo to:
Include your order number so we can match the photo with your order.
This option is helpful if you want to secure your order now but still need time to choose the best photo.
What formats and sizes are available?
We offer custom pet portraits as:
- Poster prints
- Canvas prints
- Framed prints
- Digital downloads, when available
Common print sizes include:
- 8×10″
- 12×16″
- 18×24″
Canvas is also available in larger sizes:
- 24×30″
- 30×40″
Availability may vary depending on product format, destination, and fulfillment options.
Can you create a portrait with multiple pets or unusual animals?
Yes. We can create portraits with multiple pets and may combine pets from separate photos when needed.
We work with dogs, cats, birds, rabbits, reptiles, hedgehogs, horses, and many other beloved animals.
Pricing may vary depending on the number of pets and the complexity of the artwork. For custom requests, contact us at:
How long does it take to create and receive my portrait?
Your digital preview is usually delivered within 24–48 business hours after we receive your order and pet photo.
After you approve the artwork and production is completed, estimated delivery depends on your region:
- Europe: 2–5 business days after production
- North America: 3–7 business days after production
- Latin America: 5–10 business days after production
- Asia: 4–8 business days after production
- Australia & New Zealand: 4–7 business days after production
- Africa: 7–14 business days after production
Delivery times may vary depending on local carriers, customs processes, remote areas, holidays, or peak seasons.
Do you ship worldwide?
Yes. We offer worldwide tracked shipping to supported countries.
Shipping is USD $12.99 flat rate, and orders over USD $99 qualify for FREE shipping.
Shipping costs are clearly shown at checkout before you complete your purchase.
How much does shipping cost?
Worldwide tracked shipping is USD $12.99 flat rate.
Orders over USD $99 qualify for FREE shipping.
There are no hidden shipping fees. The final shipping cost is shown clearly at checkout before purchase.
What payment methods do you accept and is checkout secure?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Our store runs on Shopify with encrypted checkout. Payments are processed securely by Shopify and authorized payment providers.
We do not store your full payment card details.
What is your return policy for custom pet portraits?
If your item arrives damaged, defective, or incorrect, we’ll replace it free of charge.
Because every portrait is custom-made from your pet photo, we don’t accept returns or refunds for change of mind, incorrect photo selection, incorrect size or style selection, or subjective expectations after approval.
Every order includes a digital preview and free revisions before printing, so you can review and approve your artwork before it enters production.
Can I use my custom pet portrait for commercial purposes?
Your purchase includes personal-use rights only.
You may use your portrait for home decor, personal prints, gifts, and personal social media sharing.
Commercial use, resale, advertising, merchandising, licensing, or business use requires prior written permission.
For commercial licensing, contact us at: