Privacy policy
Last updated: May 2026
At Pincel Pencil, we respect your privacy and handle your personal information securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, and share your information when you browse or make a purchase from our online store.
By using our website, you agree to the practices described below.
1. Information We Collect
We may collect or receive:
- Contact information: name, address, email, and phone number.
- Payment data: processed securely by Shopify or authorized payment providers.
- Order information: products viewed, purchased, replaced, refunded, or canceled when applicable.
- Pet photos and instructions: information you provide so our artists can create your custom artwork.
- Account data, if you create an account: login details, language preferences, and settings.
- Device and browsing data: IP address, browser type, pages viewed, cookies, and similar technologies.
- Communication data: messages sent through email, customer service, or social media.
We may also collect anonymized or aggregated data to improve our website and services. This information does not directly identify you.
2. How We Use Your Information
We use your data to:
- Process orders and payments.
- Create and deliver your custom artwork.
- Send your digital preview and manage revision requests.
- Produce, fulfill, and ship your order.
- Manage your account and customer support.
- Verify transactions and prevent fraud.
- Improve your browsing and shopping experience.
- Send marketing communications only when legally permitted or with your consent.
- Comply with legal, tax, accounting, and regulatory requirements.
We use your pet photos only to create your custom artwork and manage your order, unless you give us explicit permission for another use.
We will never publish your images or finished artwork without your explicit permission.
3. Cookies and Similar Technologies
We use cookies and similar technologies to support and improve our store experience, including:
- Essential cookies: cart, checkout, login, language, and store functionality.
- Analytics and marketing cookies: used where legally permitted and subject to your consent preferences when required.
You may control cookies through your browser settings or, where available, through our cookie settings banner.
4. Sharing Your Information
We only share information with trusted third parties necessary to operate our store and complete your order.
- Shopify: store hosting, checkout, and core ecommerce services.
- Secure payment processors: such as PayPal, card networks, or other authorized payment providers.
- Print and fulfillment partners: to produce and ship your order.
- Shipping carriers: to deliver your order and provide tracking information.
- Marketing and analytics tools: where legally permitted and subject to your consent preferences when required.
We do not sell or rent personal information.
5. Relationship With Shopify
Our store is hosted on Shopify. Shopify collects and processes personal data to operate and improve the platform, including checkout, payments, fraud prevention, analytics, and store functionality.
You can learn more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy
6. Security and Data Retention
We implement technical and organizational measures to help protect your data, including:
- Encrypted HTTPS connections.
- Secure storage through trusted platforms and service providers.
- Restricted internal access.
We retain your information only as long as needed for:
- Business and customer service purposes.
- Order fulfillment and support.
- Legal, tax, accounting, and regulatory obligations.
7. Children’s Privacy
Our services are not directed to minors. We do not knowingly collect personal information from minors.
If a child has provided data by mistake, please contact us and we will take appropriate steps to delete it when legally required.
8. International Data Transfers
Your information may be stored or processed in countries outside your own, including the United States or other countries where our service providers operate.
When required, we rely on appropriate data-protection safeguards for international transfers.
9. Your Rights
Depending on your country, state, or region of residence, you may have the right to request:
- Access to your personal data.
- Corrections or updates.
- Deletion, when legally applicable.
- Restriction or objection to certain processing activities.
- Opt-out from personalized advertising, where applicable.
- Data portability, when applicable.
- Withdrawal of previously given consent.
To exercise your rights, please contact us at:
You will not be discriminated against for exercising your privacy rights.
10. Complaints
If you believe your privacy request was not handled properly, you may contact us first so we can review the issue.
Depending on your location, you may also have the right to escalate the matter to your local data protection authority.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
The updated version will always include the latest “Last updated” date.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us at: