Shipping policy
Last updated: June 2026
Every Pincel Pencil custom portrait includes a digital preview before printing. Your preview is usually delivered within 24–48 business hours after we receive your order and pet photo.
We only send your portrait to production after you approve the artwork. Once approved, your order is professionally produced and shipped worldwide with full tracking.
Estimated Delivery Times
Delivery times begin after your digital preview has been approved and production has been completed. Every shipment includes a tracking number.
| Region | Estimated Delivery After Approval |
|---|---|
| Europe | 2–5 business days |
| North America | 3–7 business days |
| Latin America | 5–10 business days |
| Asia | 4–8 business days |
| Australia & New Zealand | 4–7 business days |
| Africa | 7–14 business days |
Delivery times may vary slightly depending on the destination country, local carriers, customs procedures, remote locations, holidays, or peak seasons.
Shipping
We offer FREE tracked shipping worldwide on every order.
| Destination | Shipping Cost |
|---|---|
| Worldwide | FREE |
There are no hidden shipping charges. Your order always includes complimentary tracked delivery, and the final price displayed at checkout already reflects this benefit.
Digital Preview & Approval
Every custom portrait order includes a digital preview before printing. You'll receive it by email within 24–48 business hours after we receive your order and pet photo.
You'll have 7 days to review your preview and request free revisions if something doesn't feel quite right. We only send your portrait to production after you approve the artwork.
If we don't hear back within 7 days, we may move your order to production to avoid unnecessary delays.
Additional Information
• Delivery times may extend during peak seasons, especially November and December.
• Remote areas, customs inspections, local holidays, or carrier delays may require additional time.
• Free revisions are available before printing. Major changes, such as using a new photo, switching to a different style, requesting a new composition, or asking for a full redesign, may require a new order or an additional fee.
• Shipping address changes should be requested as soon as possible after purchase. Once an order has entered production or shipping, address changes may no longer be possible.
If you need help with your order, contact us at contact@pincelpencil.com.