Last updated: May 2026

Every Pincel Pencil custom portrait includes a digital preview before printing. Your preview is usually delivered within 24–48 business hours after we receive your order and pet photo.

We only send your portrait to production after you approve the artwork. Once approved, your order is produced and shipped worldwide with tracking.

ESTIMATED DELIVERY TIMES

Delivery times begin after your digital preview has been approved and production is completed. Every shipment includes a tracking number.

Europe
2–5 business days
North America
3–7 business days
Latin America
5–10 business days
Asia
4–8 business days
Australia & New Zealand
4–7 business days
Africa
7–14 business days

Delivery times may vary slightly depending on the destination country, local carriers, customs processes, remote areas, holidays, or peak seasons.

SHIPPING COSTS

We offer worldwide tracked shipping with a simple flat-rate structure.

Order Amount: Over USD $99
Shipping Cost: FREE

Order Amount: Under USD $99
Shipping Cost: USD $12.99

No hidden fees. Shipping costs are clearly shown during checkout before you complete your purchase.

DIGITAL PREVIEW & APPROVAL

Every custom portrait order includes a digital preview before printing. You’ll receive it by email within 24–48 business hours after we receive your order and pet photo.

You’ll have 7 days to review your preview and request free revisions if something doesn’t feel quite right. We only send your portrait to production after you approve the artwork.

If we don’t hear back within 7 days, we may move your order to production to avoid unnecessary delays.

ADDITIONAL INFORMATION

• Delivery times may extend during peak seasons, especially November and December.
• Remote areas, customs checks, local holidays, or carrier delays may require additional time.
• Free revisions are available before printing. Major changes, such as using a new photo, switching to a different style, requesting a new composition, or asking for a full redesign, may require a new order or an additional fee.
• Shipping address changes must be requested as soon as possible after purchase. Once an order has entered production or shipping, address changes may no longer be possible.

If you need help with your order, contact us at contact@pincelpencil.com