Last updated: May 2026

At Pincel Pencil, we respect your privacy and handle your personal information securely, responsibly, and transparently. This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you may have as a user or customer of our online store.

By using our website or placing an order with us, you agree to the practices described below.

1. Information We Collect

We may collect or receive the following information:

• Contact information: name, email address, shipping address, billing address, and phone number when applicable.
• Order information: products viewed, selected, purchased, replaced, refunded, or canceled when applicable.
• Pet photos and instructions: photos, names, notes, style preferences, and any details you provide so our artists can create your custom artwork.
• Payment information: processed securely by Shopify or authorized payment providers. We do not store your full payment card details.
• Account information, if you create an account: login details, preferences, order history, and related account settings.
• Device and browsing data: IP address, browser type, device type, pages viewed, cookies, and similar technologies.
• Communication data: messages sent through email, customer support, website forms, or social media.

We may also collect anonymized or aggregated data to improve our website, products, and customer experience. This information does not directly identify you.

2. How We Use Your Information

We use your information to:

• Process orders and payments.
• Create your custom pet portrait from the photo and instructions you provide.
• Send your digital preview before printing.
• Manage revision requests and artwork approval.
• Produce, fulfill, and ship your order.
• Provide tracking information and order updates.
• Respond to customer service requests.
• Verify transactions and help prevent fraud.
• Improve our website, products, services, and shopping experience.
• Send marketing communications only when legally permitted or with your consent.
• Comply with legal, tax, accounting, and regulatory obligations.

We use your pet photos and artwork instructions only to create, revise, produce, and fulfill your order, unless you give us explicit permission for another use.

We will never publish your pet photos, custom artwork, testimonials, or personal information without your explicit permission.

3. Cookies and Similar Technologies

We use cookies and similar technologies to support and improve our online store.

• Essential cookies: used for cart, checkout, language, security, login, and core store functionality.
• Analytics cookies: used to understand website performance and improve the shopping experience.
• Marketing cookies: used to provide relevant advertising and measure campaign performance, where legally permitted and subject to your consent preferences when required.

You may control cookies through your browser settings or, where available, through our cookie settings banner.

4. Sharing Your Information

We do not sell or rent your personal information. We only share information with trusted third parties when necessary to operate our store, complete your order, or comply with legal requirements.

• Shopify: store hosting, checkout, ecommerce functionality, and platform services.
• Payment processors: secure payment providers such as PayPal, card networks, or other authorized payment services.
• Print and fulfillment partners: to produce your digital or physical artwork products.
• Shipping carriers: to deliver your order and provide tracking information.
• Customer support tools: to respond to your questions and manage order-related communication.
• Marketing and analytics tools: where legally permitted and subject to your consent preferences when required.
• Legal or regulatory authorities: when required by law or to protect our rights, customers, or business.

Our service providers are expected to handle personal information securely and only for the purposes required to provide their services.

5. Relationship With Shopify

Our store is hosted on Shopify. Shopify may collect and process personal data to operate and improve the platform, including checkout, payments, fraud prevention, analytics, and store functionality.

You can learn more about Shopify’s privacy practices here:

https://www.shopify.com/legal/privacy

6. Data Retention and Security

We retain your information only as long as necessary for:

• Order processing and fulfillment.
• Customer support and communication.
• Business, legal, tax, accounting, and regulatory obligations.
• Fraud prevention and dispute resolution.

We protect your information using reasonable technical and organizational security measures, including:

• Encrypted HTTPS connections.
• Secure storage through trusted platforms and service providers.
• Restricted internal access.
• Administrative safeguards to limit unnecessary access to personal data.

However, no online transmission or storage method is completely secure. We take reasonable steps to protect your information, but we cannot guarantee absolute security.

7. Children’s Privacy

Our website and services are not directed to minors. We do not knowingly collect personal information from children.

If a child has provided personal information by mistake, please contact us and we will take appropriate steps to delete it when legally required.

8. International Data Transfers

Because we operate an online store and use international service providers, your information may be stored or processed in countries outside your own, including Colombia, the United States, or other countries where our service providers operate.

When required, we rely on appropriate safeguards for international data transfers.

9. Your Rights

Depending on your country, state, or region of residence, you may have the right to request:

• Access to your personal data.
• Corrections or updates to your personal data.
• Deletion of your data, when legally applicable.
• Restriction or objection to certain processing activities.
• Opt-out from marketing communications.
• Opt-out from personalized advertising, where applicable.
• A copy of your data in electronic format, when applicable.
• Withdrawal of previously given consent.

To exercise your privacy rights, please contact us at:
privacy@pincelpencil.com

We will not discriminate against you for exercising your privacy rights.

10. Marketing Communications

If you subscribe to our emails or marketing communications, we may send you updates, promotions, product news, or related content.

You can unsubscribe at any time by following the instructions in our emails or by contacting us directly.

11. Complaints

If you believe your privacy request was not handled properly, please contact us first so we can review and resolve the issue.

Depending on your location, you may also have the right to contact your local data protection authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, regulatory, or service-related changes.

The updated version will always include the latest “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:
contact@pincelpencil.com